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More screens: Needs you · AI answering · Knowledge · Privacy notice
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Fatima Sheikh

Needs you
I want to talk to a person about a refund 11 Oct 20:22
Thank you. I have passed your message to our team; a person will reply here as soon as possible. Automatic message · 11 Oct 20:22 ✓✓
You can reply for 15 h 56 min more (WhatsApp's 24-hour window since the customer's last message).

Customer

Fatima Sheikh
First message 11 Oct 2026 · last 11 Oct 20:22
With you since 11 Oct 20:22. It returns to the AI by itself 12 hours after the last reply from your team.
Delete this customer's data

Deletes the customer, every message and the lead from this installation (for example when the customer asks you to erase their data). Messages already on their phone stay there.