Knowledge

Business

What the assistant may say

Prices, services, policies and the questions customers ask, one fact per line. 839 of 60,000 characters. ROOMS AND PRICES (per night, including breakfast, taxes extra at 12% GST) - Standard room (2 guests, garden view, AC): ₹2,200 - Deluxe room (3 guests, balcony, partial sea view): ₹3,600 - Family suite (4 guests, two rooms): ₹5,200 - Extra mattress: ₹500 per night POLICIES - Advance of one night's tariff confirms a booking; balance at check-in. - Free cancellation up to 7 days before arrival; after that the advance is not refunded. - Pets are not allowed. Outside visitors allowed in the lobby until 21:00. FACILITIES - Free Wi-Fi, parking for 6 cars, scooter hire ₹400 per day, airport pick-up ₹1,200 (Dabolim) or ₹1,500 (Mopa). - Breakfast 7:30–10:30. No restaurant for lunch or dinner; three restaurants within 200 m. HOW TO BOOK - Tell us your dates and number of guests; our team confirms availability and sends payment details.

Tips for good answers

• Write every price exactly as it should be quoted, with ₹. A rupee amount the assistant writes that is not on this page is never sent: the customer gets "let me check" and the chat comes to you.
• Say what you do not offer ("no lunch or dinner", "no home visits"), so the assistant can say no instead of passing the chat on.
• Add the questions customers ask most, each with your answer.
• Booking, payment and refund requests always come to you; the assistant collects the details but never confirms.

Never say or promise Do not promise sea-view rooms unless the guest books the Deluxe room. Do not offer discounts.

Weekly opening hours

Used for "answer only outside opening hours" and to tell the assistant whether you are open right now. Leave a day empty or tick Closed. A second time range is for a break (for example 9:30–13:30 and 17:30–21:00).

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