Privacy notice
This notice explains what happens to your information when you send a WhatsApp message to Sea Breeze Guest House (sample).
What we keep
- Your WhatsApp number and the profile name WhatsApp shows us.
- The messages you send us and our replies, with their date and delivery status.
- Details you give us to book or buy something, such as your name, what you want and when.
- Photos, documents or voice notes you send stay with WhatsApp; our team opens them only when needed and we do not keep copies.
Why we use it
To answer your questions, to handle the booking or order you ask for, and to pass your conversation to a member of our team when you need a person. We do not use it for advertising and we do not sell it.
Automatic replies by an AI assistant
An AI assistant answers messages on our behalf, using only the information we have given it about our business. We say so in the first reply each day. To write a reply, the text of your message and recent messages in the same conversation are processed by our AI provider, Anthropic. Messages travel through Meta's WhatsApp Business Platform, under WhatsApp's own terms and privacy policy.
- Reply HUMAN at any time to reach a person.
- Reply STOP to stop automatic replies, and START to turn them back on.
- Bookings, orders, payments and refunds are always confirmed by a person, never by the assistant.
How long we keep it
Messages and booking or order details are deleted automatically 180 days after they were last updated. If you send STOP, we keep your number with that choice so we keep respecting it.
Who else handles it
Our web hosting provider (where this service runs), Meta (WhatsApp) and Anthropic (the AI replies), each only to provide their service to us.
Your choices
You can ask us for a copy of your information, to correct it, or to delete it: contact +91 55555 11223. You can also write to us on WhatsApp.